SHOWROOM FREQUENTLY ASKED QUESTIONS
WHAT IS A FABRICATOR?
A fabricator is a specialized subcontractor who templates, cuts, fabricates, and installs your finished countertop using the slabs you select at a TM Supply showroom. If you’re working with a general contractor, interior designer, or architect, they may already have a fabricator they work with regularly.
IS A FABRICATOR NEEDED TO PURCHASE MATERIAL FROM TM SUPPLY?
Yes, in order to purchase material from TM Supply, you must have a fabricator. If you don’t have one, TM Supply can recommend a local fabricator to assist with your quote. Note that TM Supply does not provide installation services or installation pricing.
HOW DOES PRICING WORK?
Your fabricator provides final pricing for your project, including the labor and time required to template, cut, fabricate, and install your selected slabs. Materials in TM Supply’s showrooms and warehouses are marked on a 1–10 relative cost scale to help you gauge pricing before your fabricator quotes the project. Showroom representatives are available during your appointment to walk through any pricing questions.
WHAT TYPES OF MATERIAL DO YOU CARRY?
TM Supply carries natural stone, including marble, quartzite, granite, soapstone, limestone, and specialty stones, as well as engineered surfaces including quartz, porcelain, and the Precioustone collection. Premium hard surface brands include DIFINITI, Diresco, Antolini, and Vermont Danby, among others. TM Supply sources stone directly from quarries worldwide, backed by generational relationships with quarry owners spanning more than 75 years, giving us the first selection on the highest-quality blocks.
WHAT IS YOUR MATERIAL HOLD POLICY?
TM Supply’s material hold policy runs up to 30 days from the order date once a deposit is received, with an optional paid extension up to a maximum of 6 months total.
Here is the full TM Supply material hold policy:
- Confirmation deadline: Orders or holds must be confirmed within 10 days of the material being placed on hold. For material held against an incoming shipment, the 10-day window begins when the shipment arrives and you are notified by TM Supply. Please note that unconfirmed holds are released.
- Nonrefundable deposit: A nonrefundable deposit is due by Day 20 of the hold period. If the deposit isn’t paid, the hold or order is released.
- Standard hold period: Once the deposit is received, material can be held for up to 30 days from the order date.
- Extended storage (fee-based): Storage beyond the initial 30-day hold is available for an additional fee, billed separately from the material invoice.
- Maximum storage duration: Total storage time—including the initial hold and any paid extensions—cannot exceed 6 months from the original hold date.
- Returns: All returns are subject to a minimum 10% restocking fee.
WHAT ARE YOUR HOURS OF OPERATION?
TM Supply showrooms are open Monday through Friday, 8 a.m.–5 p.m., and Saturdays, 9 a.m.–12 p.m. by appointment only. Hours vary by location, so please confirm your local showroom’s hours online before visiting.
IS AN APPOINTMENT REQUIRED TO VISIT A TM SUPPLY SHOWROOM?
An appointment is recommended but not required to visit a TM Supply showroom, except on Saturdays, which are by appointment only. Scheduling ahead helps TM Supply allocate staff so you get a dedicated viewing experience. For safety, all guests must be accompanied by a TM Supply staff member while in the warehouse. We hope to see you soon!
WHAT SHOULD I BRING TO MY APPOINTMENT?
Bring any available design elements (cabinet, flooring, backsplash samples, etc.) to help you select slabs that coordinate with the rest of your project.
ARE CHILDREN ALLOWED IN THE WAREHOUSE?
As part of TM Supply’s safety protocol, no children under 12 are allowed in the warehouse under any circumstances. We ask that children brought to an appointment remain in the showroom under adult supervision.