Beginning July 1st, our updated Hold Policy will be as follows:
- Confirmation Deadline: Orders or holds must be confirmed within 10 days of the material being placed on hold. For materials “pre-held” against incoming shipments, this 10-day period begins upon arrival, at which point we will promptly notify you. If confirmation is not received, the material will be released.
- Non-Refundable Deposit: A non-refundable deposit is required by Day 20 of the hold period. Failure to pay the deposit will result in the release of the hold/order.
- Standard Hold Period: Once the deposit is received, the order can be held for a maximum of 30 days from the order date
- Extended Storage Option (with Fee): If you require storage beyond the initial 30-day hold period, we offer an extended storage option for a fee. Please note that this storage fee is a separate charge and will not be applied to your material invoice.
- Maximum Storage Duration: The maximum total storage period for any material, including the initial hold period and any paid extensions, is 6 months from the original hold date.
- Returns: All returns are subject to a minimum 10% restocking fee.